This comes after technical glitches in the department’s Home Affairs National Identification System resulted in the slow turnaround time in some DHA offices. The department’s acting Chief Information Officer, Thulani Mavuso, said in a statement that this affected offices with the Live Capture System. He adds that other services like birth, marriage and death registration were not affected. Mavuso says the department's technicians are currently replacing damaged equipment on the system and the problem should be resolved by the end of business today.

Mavuso says on Tuesday, technical glitches in the department’s Home Affairs National Identification System (HANIS) resulted in the slow turnaround time in some DHA offices. “[The registration of] Births, marriages and deaths were not affected because they are processed through the National Population Registrar System and it was not affected,” said Mavuso.

The department anticipates that the issue will be resolved by the end of business today but said it will continue using the back-up system until the Christmas rush subsides. It will then switch over to the main production system next week.

“All offices are now up and running and we will continue monitoring all the offices,” says Mavuso.

The department extended its apologies to members of the public for any inconvenience caused.

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