SAPO chief information officer, Mthoko Mncwabe, in a statement said the Post Office was using technology to improve customer experience.

“This is intrinsic to our new strategy of modernising our services as a group, with technology the critical enabler for customer solutions,” Mncwabe said.

The app is called South African Post Office and is available and free on the Google Play store for Android devices and on the iStore for Apple devices.

Mncwabe said the app tracks and traces both South African and international parcels via the allocated tracking numbers and it also shows whether motor vehicle licence renewals can be done at each branch.

“It immediately reports where the item was dispatched from, where it was scanned en route and the name of the person who collected it,” Mncwabe said.

“Customers can also simply scan the barcode of the track-and-trace label to track the item.”

Apart from tracking and locating the parcels, the app also has a “find a branch” functionality, which uses satellite navigation to locate the user and then provides all Post Office branches within a 10 kilometres radius within their street address and contact details.

Mncwabe said the Post Office recently launched e-Registered mail, which is an e-mail with a full audit trail and proof of delivery. He said SAPO would continue to develop e-commerce products that give customers convenience and a great experience.

ANA