Designed by the Student Recruitment Services (SRS), KovsieChat enhances the student experience by providing 24/7 accessibility to essential information, ensuring that both prospective and current students receive timely and personalised support.

Pulane Nel Sekepe spoke to Nomonde Mbadi, the Director for Student Recruitment Services at the University of the Free State, about KovsieChat.

The University of the Free State (UFS) has always been at the forefront of innovation and student support, and the introduction of the AI-driven chatbot, KovsieChat, is a testament to this commitment. Designed by the Student Recruitment Services (SRS), KovsieChat enhances the student experience by providing 24/7 accessibility to essential information, ensuring that both prospective and current students receive timely and personalised support.

Why the Need for KovsieChat?

The necessity for KovsieChat emerged during the COVID-19 pandemic, when traditional communication channels were disrupted. The UFS needed a reliable tool to maintain open lines of communication with prospective students, ensuring a steady flow of applications for the upcoming academic year. KovsieChat not only met this need but also revolutionised how the university interacts with its students by leveraging advanced AI technology to deliver personalised and efficient responses.

AI-Driven Personalisation and Immediate Support

KovsieChat employs sophisticated natural language processing (NLP) to interpret and respond to student inquiries contextually. This AI technology, powered by ChatGPT, provides tailored interactions that cater to the unique needs of each student. Whether it's details about application processes, course information, campus facilities, or academic support services, KovsieChat ensures that students receive accurate and relevant information promptly.

Enhancing Student Engagement and Satisfaction

The impact of KovsieChat on student engagement and satisfaction has been profound. Its 24/7 availability allows students to access crucial information and support at their convenience, significantly reducing anxiety during critical periods like application deadlines or exam seasons. The personalised responses foster a sense of connection and support, making students feel valued and understood. This, in turn, enhances the overall student experience, increasing their engagement and satisfaction with the university.

Guiding Prospective Students

KovsieChat is an invaluable resource for prospective students, aiding them in making informed decisions about their studies at UFS. The chatbot provides comprehensive information on various courses and faculties, entry requirements, scholarship opportunities, and campus life. It also offers insights into UFS’s world-class facilities, helping students visualise their future at the university.

Moreover, KovsieChat assists with practical aspects of the application process, providing step-by-step guidance on completing applications, submitting necessary documents, and meeting deadlines. This ensures that prospective students have all the information they need to apply successfully to their chosen programmes.

Supporting a Smooth Transition to University Life

KovsieChat also addresses concerns about transitioning to university life, offering advice on housing options, student support services, and extracurricular activities. This support helps prospective students feel more prepared and confident about their decision to study at UFS, fostering a sense of belonging even before they set foot on campus.

The University of the Free State's implementation of KovsieChat highlights its dedication to innovation and student support. By leveraging cutting-edge AI technology, UFS ensures that students receive immediate, personalised, and comprehensive support, significantly enhancing their engagement and satisfaction. KovsieChat is not just a chatbot; it is a symbol of UFS’s commitment to creating a supportive and inclusive environment where every student feels valued and connected. This initiative underscores the university’s mission to prepare students not just for a prosperous career, but for a life of meaningful impact, reinforcing UFS’s position as a leader in higher education.

The University of the Free State invites prospective students to leverage the new AI technology of KovsieChat. 

Visit www.ufs.ac.za.